Contact Us

FAQs

You've got questions about Dudel Draw, and we have the answers.

The Basics

Is Dudel Draw still free?

Yes. You get a new shape every day, your streak, the home screen widget, and the streak app icons for free. Dudel Club is an optional membership that adds extras on top.

When do I get a new shape?

A new Shape of the Day arrives at midnight, your local time.

What happens to my drawing at the end of the day?

Your Shape of the Day drawing clears at midnight when the new shape arrives. To keep it, tap the save icon and download it to Photos before the day ends. Dudel Club members can also add it to their Sketchbook.

Do I need an account?

No. You can draw the Shape of the Day and keep a streak without one. Signing in with Apple is free and saves your streak to your account. You also need to be signed in to join Dudel Club.

Does Dudel Draw work on iPad and with Apple Pencil?

Yes. Dudel Draw works on iPhone and iPad, with a finger or Apple Pencil.

Streaks & Streak Freeze

What happens if I miss a day?

If you're in Dudel Club and have a Streak Freeze left, it's used automatically and your streak is safe. You'll see a banner in the app, plus a notification if you have notifications turned on. With no Streak Freeze, your streak starts over.

How many Streak Freezes do I get per month?

Dudel Club members get 3 Streak Freezes each calendar month. They refresh on the 1st.

If I don't use my Streak Freezes, do they roll over to the next month?

No. Unused Streak Freezes don't roll over. You start each month with a fresh 3.

I just signed in for the first time. What happens to my streak?

When you sign in to a new account, you get a one-time choice: bring over the streak from your device, or start fresh. You only get asked once, so pick the one you want.

My streak is wrong or disappeared. What do I do?

Sorry about that. Send us a message with your Support ID (it's in your Profile) and tell us what happened. We'll take a look.

How do I unlock new app icons?

Hit a streak milestone and you unlock a new chicken icon. The milestones are 7, 30, 60, 90, 180, 270, and 365 days. They're free for everyone. Pick yours in the menu under Settings, then App Icon.

Why did my app icon change back?

When a streak ends, your icon goes back to the default and the milestone icons lock again. Build your streak back up to unlock them.

Dudel Club

What's included in Dudel Club?

Dudel Club unlocks Sketchbook, Streak Freezes, a custom avatar, and cross-device sync. The Shape of the Day, your streak, the widget, and the streak app icons stay free.

How much does it cost? Is there a free trial?

Dudel Club is $2.99 a month in the US. Prices in other countries can differ, and the App Store shows yours before you confirm. There's no free trial.

How do I join Dudel Club?

Open Dudel Draw on your iPhone or iPad and tap Join Dudel Club on the home screen. You can also get there from Dudel Club in the menu, or from the Sketchbook. You'll sign in with Apple first if you haven't already. Payment is handled by Apple through the App Store.

How do I cancel?

Dudel Club is billed through Apple, so you cancel in your iPhone or iPad Settings. Tap your name, then Subscriptions, then Dudel Draw. You keep Dudel Club until the end of the period you paid for.

I canceled my subscription. Will my data be deleted?

No. Canceling doesn't delete your account or your drawings. After your membership ends, your Sketchbook is hidden and unused Streak Freezes are locked. Both come back if you rejoin on the same account.

Can I get a refund?

Apple handles all App Store refunds. You can request one at reportaproblem.apple.com.

Sketchbook

What is the Sketchbook?

Sketchbook is your collection of saved drawings, one for each shape. It's a Dudel Club feature.

How do I save a drawing to my Sketchbook?

Tap the save icon on the canvas and choose Add to Sketchbook.

Can I redo or delete a shape I already saved to my Sketchbook?

Yes. You can delete a saved drawing and draw that shape again. Saved drawings can't be edited, so to change one you replace it with a new drawing.

Do my Sketchbook drawings show up on my other devices?

Yes. Saved Sketchbook drawings are tied to your account, so they show up on any device where you're signed in and your Dudel Club membership is active. Sync to Device is only for your Shape of the Day drawing while you're still working on it.

What is a season?

A season is a year's worth of daily shapes. When one ends, a new set of shapes begins.

Does my streak or Sketchbook carry over between seasons?

Yes to both. Saved Sketchbook drawings stay in your collection no matter which season is active, and your streak keeps counting.

Cross-Device Sync

Can I start the Shape of the Day on my iPhone and finish it on my iPad?

Yes, if you're in Dudel Club. On the first device, tap the save icon and choose Sync to Device. Then open Shape of the Day on your other device and tap the Sync to this device button that appears.

Do I have to sync every time?

Tap Sync to Device whenever you want to send your latest work up. Your other device checks on its own when you open Shape of the Day, and shows a Sync to this device button if there's something newer.

Will syncing replace what's already on this device?

Yes. Tapping Sync to this device swaps the drawing on that device for the newer one from your other device. If you want to keep what's there, tap the X to dismiss it instead.

What happens if I dismiss the sync button?

Nothing is lost. Dismissing just hides the button for now. It comes back the next time you open Shape of the Day or tap Sync to Device, as long as there's newer work waiting.

I don't see the Sync to this device button. What should I check?

Both devices are signed in to the same account, with an active Dudel Club membership.
Both devices are online.
You tapped Sync to Device on the device you were drawing on.

Then close and reopen Shape of the Day, or tap Sync to Device on the device you're holding.

Is my drawing saved if I don't sync?

Yes. Every stroke saves automatically to the device you're drawing on. Sync is only for moving your drawing to another device.

Account & Purchases

How do I delete my account?

You can delete your account from your Profile. This permanently removes your account, drawings, Sketchbook, and streak, and it can't be undone. Backup copies are cleared within 30 days.

Deleting your account does not cancel Dudel Club. Cancel that separately in your Apple subscriptions, or Apple will keep billing you.

Where can I find my Support ID if I need help?

It's in your Profile. Tap it to copy, then include it when you contact support so we can find your account quickly.

What does "Restore Purchases" do?

It reconnects your Dudel Club membership if it isn't showing as active, like after reinstalling the app or setting up a new device. You'll find it in your Profile. Make sure you're signed in with the same Apple Account you subscribed with.

Will "Restore Purchases" charge me twice?

No. Restoring doesn't create a new purchase. It looks up the subscription already tied to your Apple Account and reapplies it.

Where can I read the Privacy Policy?

Our Privacy Policy explains what Dudel Draw stores, why, and how to delete it. Read it here: Privacy Policy

How do I contact support?

Use the contact form on this site, or email contact@sillylittleapps.com. If it's about your account, include your Support ID.